Excellence, Innovation & Simplicity – in everything we do 19 OUR 2025 STRATEGY FOCUS ON Excellence, Innovation & Simplicity – in everything we do From excellence in operational and financial performance to the delivery of a superior customer experience, we aim to deliver the highest standards across the value chain. Innovation is our lifeblood, from creating differentiating solutions that address our customers’ challenges to leading the way in areas such as biotechnology and digitalisation. At the centre of everything we do are our customers. OUR STRATEGY IN ACTION Key achievements in 2021 • Good progress in integrating recently acquired companies Differentiated on our platforms such as SAP and GBS, as well as on our customer creation, development and commercial systems. Key steps experience to support our strategy. • Launched the Aroma Kiosk, a new digital sensory insights tool, designed to connect with consumers directly, gather valuable consumer insights and recommend products in real time. • Introduced PlanetCaps™, enabling customers to solve the Industry complex feasibility equation between greenness and leading performance in fabric softeners. This cutting-edge technology solutions and will be expanded to other categories to boost sustainability. services • Partnered with BASF to launch the world’s first toxicology testing strategy without animal testing. Ensuring operational • Started a ‘silver lining’ project to find positive opportunities reliability and from the difficult pandemic situation. Five areas have efficiency been identified that will contribute to enhancing our work life and how we serve customers. Work is underway to define key initiatives and guidance that will be rolled out in the short and long term. Givaudan – 2021 In a Nutshell