• Customer sustainability requests • Audits • Customer innovation days • Customer and industry conferences and events • Key account manager relationships – ongoing dialogue • Use of consumer insight programmes for consumer understanding, cultural insights and sensorial decoding • Leveraging digital capabilities to enhance insights in consumer trends • Assessments • Supplier audits • Collaborations to improve performance • Multi-stakeholder groups • Supplier events: capacity building, discussing issues • Direct engagement with supplier relationship managers • Climate change • Consumer health & wellbeing • Governance & business conduct / ethics / transparency • Human rights • Innovation capabilities & management • Product / ingredient environmental & social performance • Product quality & safety and ingredient disclosure • Responsible sourcing & traceability • Climate change • Human rights • Innovation capabilities & management • Raw material availability • Responsible sourcing and traceability How we engage Key topics & concerns discussed we regularly invite stakeholders to discuss critical issues and strategic priorities, and we create dialogue groups to understand how our business affects them and to determine the most material impacts to be managed. Stakeholder views were considered in the preparation of our purpose and strategy and our materiality assessment for example. We have developed specific tools to support interaction with the various stakeholder panels at both global and local levels, and we review and evaluate diverse stakeholder engagement initiatives existing across the Company and continuously monitor their relevance. This inclusive dialogue ensures we increase our positive impact on society and the planet, and continue to deliver new sustainable solutions for our customers that also tackle the most pressing challenges from the industry, society and the environment. Creating for happier, healthier lives with love for nature. Let’s imagine together. Givaudan – 2021 Integrated Annual Report Strategic value creation St akeholder engagement and materiality 33 Strategic value creation